Q: I haven't received my order yet.
A: It's normal shipping, so the number of days it takes to arrive varies by country.
If you have not received your order in about 3 months, please contact us for a refund.

Q: Can I receive my order in my country?
A: Please check the following website or ask us.

Q: Can I add tracking?
A: Please choose from the options below.

Q: Can I return or exchange my order?
A: No, we do not accept returns or exchanges after shipment.
Please help us to prevent coronavirus infection.

Q: Can I place an order on hold?
A: Basically, we do not do layaway.

Q: Can you enclose items in a package?
A: It depends on the item.