Refund policy

Due to COVID-19, no returns or exchanges will be accepted.

In case you receive a defective or damaged product, please contact us at info@cocoastars.net

Return Policy

Our policy is 30 days. If it has been more than 30 days since your purchase, unfortunately, we will not be able to offer you a refund or exchange. To be eligible for a refund, the product must be unused and in the same condition as when you received it. It must also be in its original packaging. You will need your receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer. You are responsible for the shipping cost of your return. Shipping charges are non-refundable. If you do receive a refund, it will be minus the shipping costs for the return.

Refund (if applicable)

After receiving and inspecting the returned product, we will send you an email notifying you that we have received the returned product. You will also be notified if your refund is approved or disapproved.

If approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or lost refunds (if applicable)

If you have not yet received your refund, first double-check your bank account.

Next, contact your credit card company. It may take some time for the refund to be officially posted.

Next, contact your bank. It may take some processing time for the refund to be posted.

If you have done all of the above and you still have not received your refund, please contact us at info@cocoastars.net

Sale items (if applicable)

Only regular-priced items can be refunded.

Exchanges (if applicable)

Items will only be exchanged if they are defective or damaged. To request an exchange for an identical item, please contact us at info@cocoastars.net.